The ambition of UGGrenew is to enable our customers to love their product for longer. We are so excited to offer this to our customers, as the quality and longevity of our products are important to us.

The UGGrenew program uses a formulation which is made with naturally derived detergents, emulsifiers, and preservatives. It includes lanolin and coconut oil to help condition the leather as well.

Yes. UGGrenew is the only repair program approved by the UGG brand. Our partner, NuShoe, is authorized to use original UGG soles and replacement parts.

No. Roundtrip shipping is on us! Shipping is free using the provided UPS shipping label.

To confirm the authenticity of your Classic Boots, please visit our anti-counterfeit page. If you are still unsure, you can contact us at info@uggrenew.com and send a photo of each side of your boots. Our team will review and advise if they are authentic UGG Classic Boots.

Sheepskin is a very delicate material. Our shampooing process uses all-natural soaps and oils, along with hand brushing and steam cleaning. Bad water stains, salt stains, grease, sugar, paint, bleach, or other chemicals may or may not come out during our shampooing process. We do our best, but we cannot guarantee that any stain will come out.

Our team of craftsmen will use all the tools and resources at their disposal to ensure we get your UGG Classic Boots back to like-new condition. If you are not satisfied, NuShoe offers a One Year Limited Warranty against defects in workmanship (i.e. soles separating, stitching coming undone).

We will shampoo, disinfect, and comb the shearling to restore the knap on your boots.

Replacement insoles can be purchased at https://www.ugg.com/care-and-cleaning-products/

We are really excited to launch the UGGrenew program, but as it is in the initial phase, we will only be able to carry these three colors. We hope to expand this selection in 2022, so please continue to look out for updates!

UGG boots are carefully crafted and manufactured with the original design in mind. To ensure we preserve the high quality of UGG products, we will only replace soles and bindings with the original colors intended for that product.

At UGG, we aim to make quality products that last. We are delighted you are looking at how to care for your boots.

For at home repair, we recommend using original UGG cleaning products which can be found here: https://www.ugg.com/care-and-cleaning-products/

For more substantial care, try the UGGrenew program to give your boots an extra bit of TLC!

We are really excited to launch the UGGrenew program, but as it is in the initial phase, we will only be able to repair UGG Classic Boots. We hope to expand this as we develop the program, so keep an eye out for updates!

You can still do an at-home repair for other UGG shoes. We recommend using original UGG cleaning products, which can be found here: https://www.ugg.com/care-and-cleaning-products/

No. Simply send in your authentic UGG Classic Boots.

Occasionally, our inspectors determine that a boot is beyond repair. If that is the case, we will return your shoes to you at no cost.

Also, our inspectors occasionally determine that a product is not an authentic UGG Classic Boot. If that is the case, we will return your shoes to you at no cost.

If you have questions about whether or not your UGG boots can be Renewed, Restored, or Refreshed, we recommend emailing a photo to info@uggrenew.com and we’ll come back to you as soon as we can with a response.

If you are unsure, please do not mail your UGG Classic Boots. Unrepairable boots will not be processed and will be shipped back immediately.

Shipping is free using the provided UPS shipping label.

Currently, the UGGrenew program is available to ship only in the 50 US states.

For tracking purposes, it is preferred that you send only one pair per package and order form.

If you want to get more than one pair of shoes renewed, please complete two different orders and ship them separately.

If you are using our free shipping through UPS, then yes! You can track your inbound shipment with your tracking number at UPS.com. We will email you confirmation of receipt, and a tracking number when your UGG boots are shipped back to you.

For all inquiries about the UGGrenew program, including whether or not a boot can be repaired or the status of an order, please contact our partners NuShoe. They have the most up-to-date information on all aspects of the program and can be reached via:

Email: info@uggrenew.com

Phone: 888-369-2238, Monday – Friday, 8am-4pm PST

Address: NuShoe, Attention UGG Renewal, 8534 Siempre Viva Rd, San Diego, CA 92154

UGGrenew by NuShoe.

No, you will receive a full refund if your boots are deemed ineligible for service and we do not service your boots.

Yes, please make checks or money orders payable to “UGGrenew by NuShoe.”

UGGrenew by NuShoe offers a One Year Limited Warranty against defects in workmanship (i.e. soles separating, stitching coming undone). The warranty does not include normal wear and tear or damage unrelated to the completed UGGrenew process.

Once you have your shipping label, you can send them in at your leisure. There is no specific timetable. If you decide you changed your mind, you can login to your account (https://uggrenew.com/my-account/) and cancel your order anytime to receive a full refund.